Terms & Conditions
We fundamentally believe you will be thrilled with the products you purchase from us. That's because we strive to ensure that they’re sourced or made in line with our customer needs. We understand, however, that sometimes a product may not be what you expect it to be. In that event, we invite you to review the following terms relating to returning a product or making a claim for a refund, credit or replacement product.
Importantly, the rights described in this policy are in addition to the statutory rights to which you may be entitled under Competition and Consumer Act 2010 (Cth) and other applicable Australian consumer protection law and regulations. Please note that there may be limitations to your right to return and obtain a refund for products. However, these will always be subject to your statutory rights.
There are a number of reasons why you might want to return a product or make a claim for a refund, credit or replacement product:
- Change of mind - You made an error or no longer need the product
- The product is not conforming to specifications
- You received the wrong product
- You received a damaged product
- Your order got lost in transit by the courier company
- Your delivery was incomplete
In case of a “change of mind” claim, there are some items that are ineligible for return. Due to our hygiene and quality control purposes, we do not accept returns on:
Hand Sanitisers, Hand wash, Room Spray, perfume and any opened products.
We hold the right to charge a 20% re- stocking fee for change of mind. Product must be in original packaging.